If you are not fully satisfied with your purchase, we will be happy to accept a return for up to 14 days from the purchase date for a refund.
Electronic products will be refunded up to five days after the date of purchase provided they have not been downloaded and there is enough evidence to show that this is the case.
Returned products must be in the condition you received them and must include the original packing slip. Please return products using special recorded delivery. All transactions are conducted in GB pounds Sterling and no adjustment for changes in foreign exchange rates will be made.
Return Policy for On-line Products
Lease Options Made Simple Ltd do NOT issue refunds after on-line products have been
downloaded and delivered to the end user, who is responsible for understanding the terms and conditions upon purchasing from our site. However if a customer finds a functional error in an online product, they can contact us at info@leaseoptionsmadesimple.co.uk and we will rectify any errors and provide a fully working product to the customer within 48 hours. The notification of error in relation to an online product needs to be made by the customer within 2 weeks of receipt of the product.
If you have any questions about this information, please feel free to contact us at
info@leaseoptionsmadesimple.co.uk
Return Policy for Physical Products
If you are not completely satisfied with your purchase, simply return the item to us in its
original condition within 14 days of receipt. Returned items should be unused and must be
returned in the original packaging and undamaged with any enclosed documentation, such as a copy of your purchase receipt. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note:
Goods will only be accepted for return if they are dispatched within 14 days of delivery,
unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we
recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange using Royal Mail.
Returns address:
4a Front Street
Sedgefield
Stockton-on-Tees
United Kingdom
TS21 3AT
All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation. You card is refunded to the full amount, excluding any additional shipping charges.
If you have any queries about this policy then please use the contact us form.
With your order, you should receive a purchase receipt. Please return a copy of this to
expedite your refund.
If you have any questions about this information, please feel free to contact us at
info@leaseoptionsmadesimple.co.uk
The Process of Refunds and Exchanges
Refunds are usually processed within 14 days of receipt, however please allow up to 30 days for the money to appear on your statement.
Refunds are processed according to the original method of payment. When this is not viable, refunds are given to you in the form of a cheque.
If you wish to complain, please write to
Lease Options Made Simple
4a Front Street
Sedgefield
Stockton-on-Tees
United Kingdom
TS21 3AT
Issues will be addressed within 72 hours. If you have any questions about this information,
please feel free to contact us on info@leaseoptionsmadesimple.co.uk
Lease Options Made Simple
4a Front Street
Sedgefield
Stockton-on-Tees
United Kingdom
TS21 3AT
