www.LeaseOptionsMadeSimple.co.uk
is owned and operated by Lease Options Made Simple Ltd
ONLINE PRODUCTS AND SERVICES
Delivery Policy for Online Products:
Full payment of the online product must be received via our secure online payment gateway prior to the electronic delivery. Once payment has been received, the customer will be sent a URL link to retrieve the product. At any stage, if a customer is experiencing problems on taking delivery of the online product, they can contact Lease Options Made Simple support via our contact details info@leaseoptionsmadesimple.co.uk or our phone number listed on the website. Payment for online products can be made via Mastercard or Visa. We do not accept methods of payment that are not online transactions such as personal cheques, postal money orders or cash.
PHYSICAL DELIVERIES FOR PHYSICAL PRODUCTS
1. Delivery Notifications
For orders in excess of £500 you will receive an email at the address you have specified when your order has been dispatched. If applicable, this email contains the tracking number so you can track it online right to your door.
2. Delivery Time-scales – United Kingdom
If placed before 4 pm, subject to the necessary checks, your order will normally be shipped
within 48 hours. Typically orders are delivered within 4 business days but we recommend
expecting delivery within 10 working days.
Orders shipped on Friday almost always arrive on Saturday, however this is not guaranteed. Depending on your location, your order may arrive the following Monday if shipped on Friday.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day. To help ensure a specific delivery date (provided you give us 10 working days notice), you can email us at info@leaseoptionsmadesimple.co.uk
For out-of-stock items, you can usually expect to receive the item within 2-10 business
days. If the delay is likely to be significantly longer than this we will contact you either by
telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of
this.
2.1 International deliveries
Please contact us directly on info@leaseoptionsmadesimple.co.uk if you would like to have
physical product delivered to an international destination.
3. Postage method
All orders over £500 qualify for free Royal Mail Special Delivery.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called
for), then we will inform you immediately by email as soon as we receive the item. From
this point forth, you will be given a choice whether you wish us to re-despatch the item or
for you to cancel the order. Please note that for items undelivered through the fault of the
consumer and where a refund is requested, we reserve the right to deduct our outwardly
shipping and handling fees from the refund total.
5. Late deliveries or dispatch
Although we are able to ship almost every order in the specified delivery time-scale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a
problem. This, again, is a rare situation but is unfortunately beyond our control. In these
situations, we will do our very best to take responsibility for the situation and ensure that
your order is delivered as quickly as possible.
